I just placed a one-time order; when will I receive my coffee?
We roast and ship regular orders Monday through Wednesday every week; any orders received by Tuesday at midnight will be roasted and shipped by that Wednesday. Orders received after a Tuesday at midnight will be processed the following Monday.
Will you grind my coffee?
We only ship whole bean coffee. The bean is the natural packaging for the coffee flavors, and it is preserved best when intact. We want to get the product in your hands in the best and freshest possible manner.
I signed up for subscription; when will I receive my first delivery?
We roast and ship subscriptions every two weeks. We will process, roast, and ship your coffee on a Subscription Monday if it was received prior to Sunday night at midnight the night before. If you place your order after Sunday at midnight of a Subscription Week, we will place your order on hold until the following subscription week. Our subscription Mondays for the season are as follows :
- November 5 & 19
- December 3, 17 & 31
- January (2019) 14 & 28
- February 11 & 25
Oak Cliff neighbors : If you’re within our delivery area (Westmoreland Rd. to Beckley Ave. and Fort Worth Ave. to Kiest Blvd), we’ll hand-deliver your coffee on Tuesday morning instead of shipping it!
Can I change my subscription?
Yes! If you change your Subscription Plan or Coffee Quantity, these changes will be applied to your next shipment. Your shipping and billing schedule will remain the same.
If you change your Shipment Frequency (two weeks or four weeks), you will be billed immediately. Your shipping and billing cycle will be updated to reflect this change.
Log in to your subscription account here!
What coffees will I receive with my subscription?
If you signed up for the “Roaster’s Choice” selection, our roasting team will hand select a different coffee for you each week. You may also designate to receive one of our blends each time by selecting “Choose Your Own,” if you want consistency in your morning routines.
Why can’t I sign up to subscribe to my favorite single-origin coffee all the time & why is the coffee I bought last time not available now?
We rotate our single-origin offerings. Coffee has different harvest times in different regions around the world. Our offerings are always rotating and new crops arrive and old ones are voraciously consumed by our customers. We seek to offer consistency to our customers through our blends and keep our single-origin coffee always exciting and new. Just like the Love Boat…
General Coffee Info
Why don’t I see "Fair Trade" coffees? What is farm-source or direct trade, and why is that important?
We prioritize relationships over certifications. We want to know the source of our food, and coffee is no different. “Farm Source” is our program to buy coffee at its origin with strict standards for quality, traceability, and responsibility. You can read more about it here.
What’s up with this Taste Guide?
We’ve categorized our coffees according to the varying degrees of Sweet, Tangy, and Savory. As our offerings rotate with seasonality throughout the year, you can always identify a coffee that matches your preference. Click here for a more in-depth look at the Taste Guide!